Managed IT Plans | Valet Cyber
Managed Service Tiers
Our
Plans
Comprehensive packaged services — from desktop helpdesk and server management to full network administration — designed to keep your business running smoothly.
Business Helpdesk
Desktop SupportComplete desktop support for your workforce — from patch management and antivirus to full remote troubleshooting across Windows, Mac, and mobile devices.
Workstation Essentials
Essential monitoring & call answering
24/7 call answering with POC notification for basic desktop business coverage.
- check_circle24/7 Call Answering Service
- check_circlePOC Notification on Every Request
Standard Business
Proactive management & monitoring
Full patch deployment, performance monitoring, antivirus management, and remote control capabilities during business hours.
- check_circlePatch Deployment Services
- check_circleHardware & Software Audits
- check_circlePerformance & Preventative Maintenance
- check_circleRemote Control via ScreenConnect
- check_circleAntivirus Management
- check_circleWeb-Based Management Portal
- check_circleDesktop Performance Monitoring
- check_circleAdministrative Scripting
- check_circleGroup Policy Management
Premium Support
Full helpdesk with live support
Everything in Standard Business plus personalized answering, complete multi-platform support, and hands-on troubleshooting.
- check_circlePersonalized White-Label Answering
- check_circleWindows, Mac & Mobile Support
- check_circleAdministrative Tasks & Personalization
- check_circleVirus & Malware Removal
- check_circleSoftware Installations
- check_circleAll Standard Business Features
Extended Coverage
Extended coverage beyond business hours
Complete Premium Support extended into evenings and weekends for teams that operate around the clock.
- check_circleExtended Hours Coverage
- check_circleAll Premium Support Features
- check_circleWeekend & Evening Availability
Enterprise 24/7
Round-the-clock helpdesk
Full-spectrum desktop support available 24 hours a day, 7 days a week, 365 days a year.
- check_circleTrue 24/7/365 Coverage
- check_circleAll Extended Coverage Features
- check_circleZero Downtime Support Window
NOC Services
Server ManagementFrom ping monitoring to full server management, including patching, Exchange health checks, VMware, Hyper-V, and SAN administration.
Server Watch
Basic availability monitoring
Simple up/down monitoring with call answering, ticket creation, and escalation notifications.
- check_circleUp/Down Service Monitoring
- check_circleAutomated Call Answering
- check_circleTicket Creation
- check_circleEscalation Notification to POC
Server Pro
Deep visibility into server health
Complete monitoring with remote access, patch whitelisting, antivirus management, and proactive service restarts.
- check_circleHardware & Software Audits
- check_circleRemote Access via ScreenConnect
- check_circleTicket-Based Workflow
- check_circlePatch Whitelisting Service
- check_circleMulti-Vendor A/V Management
- check_circleRemote Service Restart
- check_circleVMware & Hyper-V Maintenance
- check_circleSAN Maintenance
Server Elite
Complete server lifecycle management
Total server management including patching, Exchange health, service packs, group policy, performance analysis, and full VM/SAN support.
- check_circlePatch Deployment Management
- check_circleProactive & On-Demand Restart
- check_circleGroup Policy Troubleshooting
- check_circleSystem Performance Analysis
- check_circleMS Exchange Health & Defrag
- check_circleService Pack Installation
- check_circleFull Host Support (VMware/Hyper-V)
- check_circleFull SAN Support
- check_circleDiscounted Project Services
Network Management
Managed DevicesEnd-to-end network device management, from basic ping monitoring to complete firmware deployments and vendor coordination.
Network Pulse
Basic network availability
Up/down monitoring with automated call answering for your network infrastructure.
- check_circleUp/Down Service Monitoring
- check_circleAutomated Alerts & Tracking
Network Insight
Asset visibility & ticketing
Hardware audits, SNMP-based remote access, and full ticket workflow for network devices.
- check_circleHardware Audits & Asset Reports
- check_circleRemote Access via SNMP
- check_circleTicket-Based Workflow
Network Pro
Vendor coordination & warranty tracking
Proactive vendor management and warranty reporting on top of full monitoring capabilities.
- check_circleMulti-Vendor Contact
- check_circleDevice Warranty Reporting
- check_circleAll Network Insight Features
Network Elite
Total network device management
Complete lifecycle management with remote troubleshooting, firmware upgrades, proactive restarts, and full device ownership.
- check_circleFull Remote Resolution
- check_circleAutomated Firmware Deployment
- check_circleProactive Device Restart
- check_circleComplete Device Management
- check_circleDiscounted Project Services
- check_circleAll Network Pro Features
Ready to evolve your
infrastructure?
Join 500+ global enterprises that trust Valet Cyber for their mission-critical operations. Let's build your future.